Cdiscount’s 2023 Technological Achievements: AI Customer Service System Launched, Achieving 92% User Satisfaction in Europe

(Bordeaux, France, 2023) – French leading e-commerce platform Cdiscount has officially announced the full deployment of its AI-powered customer service system, which has delivered outstanding results in a short period. According to recent data, the system has achieved an impressive 92% user satisfaction rate in the European market, marking a significant milestone in Cdiscount's advancement in intelligent customer service technology and setting a new benchmark for customer service upgrades in the global e-commerce industry.

AI Customer Service System Fully Launched to Enhance User Experience

As France’s largest domestic e-commerce platform, Cdiscount has always been committed to providing users with an efficient, intelligent, and seamless shopping experience. The newly launched AI customer service system is powered by Natural Language Processing (NLP), Machine Learning (ML), and advanced user interaction analysis, offering 24/7 automated customer support to help users quickly resolve order inquiries, returns and exchanges, and logistics tracking issues.

Key Features of the AI Customer Service System:

• Multi-language support: Provides services in French, English, Spanish, German, Italian, and more, improving accessibility for international users.
• Smart user intent recognition: Utilizing AI algorithms, the system can accurately identify user issues and offer personalized solutions, reducing repetitive communication.
• Real-time learning and optimization: The AI system has self-learning capabilities, continuously improving service quality based on user feedback and increasing issue resolution efficiency.
• Seamless transition to human agents: For complex inquiries, the AI system can intelligently determine when to escalate the conversation to a human agent, ensuring users receive the best possible support.

Cdiscount's Chief Technology Officer stated:
"The launch of our AI customer service system marks a major breakthrough in creating an intelligent shopping experience. Our goal is to ensure that every user receives efficient and precise support, no matter where they are in Europe."

92% User Satisfaction Rate Drives Intelligent Transformation in E-commerce Customer Service

Since the AI system's launch, Cdiscount has achieved significant improvements in customer service, with the following key results:

• 65% reduction in average issue resolution time, from 10 minutes down to 3.5 minutes;
• 80% improvement in response speed, reducing customer wait times;
• Customer Satisfaction (CSAT) score reaching 92%, a record high;
• 85% automation rate for handling common inquiries, including order tracking, logistics updates, and return/exchange requests, significantly easing the workload on human agents.

Cdiscount’s Customer Service Team Leader commented:
"Our AI customer service system has not only improved our operational efficiency but also provided consumers with a smoother and more precise shopping experience. This is just the beginning—our future plans include further AI optimizations to deliver even more intelligent and human-centric services."

Future Outlook: AI-Powered Innovations to Elevate E-commerce Services Globally

As a leading e-commerce player in Europe, Cdiscount plans to further invest in AI technology to enhance various areas, including intelligent customer service, smart recommendations, and AI-driven marketing strategies:

• 2024: Launching an AI voice assistant to support voice interaction services, further enhancing user experience.
• Strengthening AI fraud detection systems to improve transaction security and prevent fraudulent activities, increasing user trust.
• Advanced personalized product recommendations using AI-driven behavioral data analysis, increasing conversion rates and engagement.

Looking ahead, Cdiscount will continue to leverage AI, big data, and cloud computing to upgrade the user experience, driving the global e-commerce industry toward a smarter, more personalized, and highly efficient future!